Extras on request

The Extras tab of your guest app lets you ask for services during your stay, such as an airport transfer, an early check-in or a late checkout, a mid-stay clean, a private chef, a car rental, a chauffeur or spa and beauty. Our team replies in the app.

1. Open the Extras tab.
2. Choose a service and press Request.
3. Fill in the short form: the date and time, the number of people, and notes. For an airport transfer, add your flight and say whether it is an arrival or a departure.
4. Press Send request.
5. Look at Your requests to follow it: Requested, Quote received, Quote accepted, Confirmed, Done, or Declined. When a quote arrives, press Accept quote.

Nothing is charged when you send a request. If a service has a price, we send you a quote first. When you accept the quote the team sends you a payment link, and a Pay now button appears in the app.

Success looks like: your request shows in Your requests with the status "Requested", and our team answers there.

Good to know

• Some services show "Price on request": the team prices it for your dates.
• Early check-in and late checkout depend on the apartment being free, and some options are only offered on the check-in or checkout day. If a time is not available, the form tells you.
• After your stay the Extras tab is read-only.