1. Help
2. Guests

Guests

Your stay: the guest app, arrival, door code and extras.

• Change the language of your guest appYour guest app speaks five languages: English, French, Dutch, Spanish and Arabic.
• Chat and report a problemOpen the Chat tab.
• Checkout day and after your stayThe Guide tab shows a card called Before you leave with the steps for check-out. Follow it, and leave the apartment as you found it.
• Extras on requestThe Extras tab of your guest app lets you ask for services during your stay, such as an airport transfer, an early check-in or a late check…
• How your guest app worksAfter you book, you receive a personal link to your guest app. It is your page for the stay: no account and no password. Keep the link priv…
• The four check-in stepsOpen your personal link. The checklist Get ready shows four steps. Your door details unlock when all four are done. Doing them early means…
• Why every guest is registeredMoroccan law (Law 80-14 on tourist accommodation) requires every accommodation provider to register all guests. That is why every adult gue…
• Wi-Fi and the house guideOpen the Access tab. Once your four Get ready steps are done, the Wi-Fi card shows the Network name and the Password. If you cannot see it…
• Your door code and how to arriveEverything about getting in is on the Access tab of your guest app.